All calls are recorded for quality
Having your calls recorded is very important for you and for us, there is no he said she said, all we have to do is listen to the call and we know what is said. Example: An apartment community asked us to listen to a call where a tenant said they had a backed up toilet. We offered to page the call out and we did to their on call maintenance man. The tenant told the office the next morning that the answering service told them to go to a hotel and that the apartment complex would pay for it. After listening to the call, we found out that the operator never told the tenant that and it saved the apartment complex and us a lot of headaches.

All digital Lines
With all digital lines you are guaranteed a crystal clear call the customer cannot tell they are being answered 300 miles away or if you are next door. There is no quality loss in the line, no analog clicking sounds.

We capture the Caller ID
We answer over 100,000 calls per month and at least 50 of the calls that come in for our doctors and other clients the caller will give their number to us and we repeat it back to them as we take it down in the message and it will be the incorrect phone number. The number they are calling from on the caller ID is one digit different than the number on the message ticket. This feature really helps our customers reach their clients back. It also gives them an alternate number in some cases to reach the caller.

Noise Canceling headsets
Our operators use the highest quality headsets that provide noise canceling technology which means you will not hear a lot of background noise when your call is answered in our call center. It sounds as though you are talking to one person in a quite environment.

Emergency back up Generator
We are all very familiar with storms and hurricanes etc that can cause major power outages it is very important to our customers to have a call center that has a good back up power source so we can stay and take there emergency calls for them. This generator automatically cuts on every other week to test itself for about 15 minutes and stay fresh in case we ever need backup power.

Friendly operators who can speak clearly and type fast.
This may well be our most valued asset, our employees. We go through a very strenuous hiring process. All operators must type at least 35 wpm and speak very clearly. Our customers enjoy the fact that when we answer the phone in your company name that anyone can hear how it is pronounced, so many other answering services just slur the announcement and it is very hard to hear what they are saying. Also if the operator can not type fast enough there will be some very awkward silences while they are trying to collect the caller information.

Calls answered live 24/7
We are a 24 hour business, we can answer your calls during the day only as a secretary would and then let the calls go to voice mail at night. Or we can answer them live for you 24 hours per day and dispatch emergency calls to your on-call techs or hold the messages for the following business day.

Email, Fax, or Text Messages Delivered to you
Receiving your messages in a timely fashion is important for your business and we are here to help with email. We can send to any number of email address you choose so you can have a copy of all your messages anytime of day at any location.

Our staff is our priority and core competency, but our technology is also first-rate. We view technology, not as the focus of our company, but as a valuable tool to support our staff. This enables them to do what they do best: represent your organization in a positive and personal manner.

As a shared service, we pride ourselves in maintaining an optimum staff schedule that allows us to provide our clients with a cost-effective and responsive service. Approximately 80% of all our calls are answered “live” by our staff and never placed on hold. Of those callers who are placed on hold, it is generally for less than 20 seconds; only 1% are on hold for more than 20 seconds.

We pride ourselves in maintaining an optimum staff schedule

• This allows us to provide our client with a cost effective and responsive service.

• Approximately 80% of all our calls are answered "live" by out staff and
  never placed on hold.

• Of those callers who are placed on hold, it is generally for less than 20
  seconds; only 1% are on hold for more than 20 seconds.

At AnswerALL , we are all about “Taking Care of Business…When You Can’t!”