Friday, October 31, 2014
Don't let your call center get away with customer service "tricks"-- all of your customers should experience nothing but treats from their phone experiences with your brand.
Thursday, October 30, 2014
"Treat others the way you want to be treated," is more than just a suggestion. For us, it's a guiding principle.
Tuesday, October 28, 2014
Implementing effective management strategies, making critical decisions, and learning to take good advice when you hear it are all critical skills for small business success. We have found three must-read books for small business owners-- what do you recommend?
Sunday, October 26, 2014
In today's job market, experience can separate one candidate from the next. This is especially critical for the college students, since the majority of them will begin their first professional job after graduation. They seek out experiences while in college to help prepare them for the "real world." Internships have become a highly-desired element on resumes, and they can be mutually beneficial to interns and companies. If your company is considering hiring an intern, here are some tips to consider.
Saturday, October 25, 2014
Tricks can occur anytime during the year and in any setting, including call centers.
Friday, October 24, 2014
Customer service can make or break your business. Live chat can be a way to support the efforts of a hard-working customer support hotline because it allows agents to hand multiple customer inquiries at once.
Wednesday, October 22, 2014
According to the 2014 Call Center Executive Priorities Report, 68% of businesses plan to increase their customer management spending to better their overall customer experience. But why is customer experience so important?
Tuesday, October 21, 2014
Although a company may outsource to a different country or region to save money, the long-term effects will be seen in their sales numbers.
Saturday, October 18, 2014
It is something everyone has gone through. It is an experience that can cause feelings of frustration and anger for you as the customer. It can also make you feel as though your time is being wasted and that the company does no value you.
Thursday, October 16, 2014
Good customer service can lift a business into profound success, while bad customer service can be incredibly detrimental to a business' reputation. Quality customer service via the phone is one of the most important ways to impress clientele because it shows a business truly cares.
Wednesday, October 15, 2014
If you have ever made a purchase via the Internet or telephone, you have had contact with PCI Compliance. If your business has ever accepted a credit card via the Internet or telephone, you have promised your consumer PCI Compliance. What does this mean, exactly?
Tuesday, October 14, 2014
Offering bilingual services creates great benefits for both your company and your customers Employing a bilingual answering service is a must for companies that do international business, but it has great benefits for domestic business as well.
Monday, October 13, 2014
Customers today experience a wide range of customer service experiences. Online and offline, good and bad, every customer seems to have a different experience. Here are four expectations customer have, regardless of how they get in contact with representatives.
Saturday, October 11, 2014
Sometimes putting and keeping a team together can be just as stressful as the actual project being worked on. However, there are was that you can help eliminate issues within your group while also leaving room for growth.
Thursday, October 9, 2014
You may be creating a pro/con list for hiring a new receptionist versus hiring a virtual receptionist service. It may seem scary to hire a service that eliminates a name from the company directory, but the benefits of going virtual far outweigh the detriments.
Tuesday, October 7, 2014
Good employees are the key to any successful organization. Almost every consumer these days has a call center horror story-- how can you keep your call center agents from becoming the feature of a ?