The importance of client confidentiality is undeniable in the answering service industry. There is already an expected element of anonymity with telephone communication, and it is of the utmost importance that businesses instill a level of trust with their clients. A fantastic way to do this is to become HIPAA compliant.
You might be asking yourself, “What does being HIPAA compliant entail?” and the answer to that question is simple: It requires businesses to establish appropriate training of its employees and additional security measures. In order to establish appropriate training of its employees, a business must make sure that their Customer Service Representative (CSR), “…have completed the appropriate training to meet all regulations.” After all, CSRs are intrinsically linked to clients and, because of that, need to be well-versed and sensitive to all matters concerning client security and privacy. Furthermore, training in client confidentiality is also important to employees that handle client files because they deal with private information. It is also important to back-up and secure client data in order to ward off potential hackers or system failures.
Another feature of HIPAA compliance is its ability to establish additional security measures. Does your business have problems with theft? Being HIPAA compliant can help. Is your business worried about both virtual security and physical security? Becoming HIPAA compliant is a step in the right direction. Is your business concerned with the security of documents of both employees and clients? Being HIPAA compliant can help with that, too!
Of course, the ultimate goal of a business is to benefit clients and HIPAA does this in a way that simultaneously benefits the business. After all, client success is business success. So, are you convinced? Are you ready to become HIPAA compliant? Explore the possibilities further and make the best decision for your business.